To cancel the auto-renewable subscription for purchases made on our website, please follow these steps:

1. Log in to your User Office on our website: https://my.keepsolid.com

2. Click on your KeepSolid ID in the upper right corner.

3. Scroll down to the purchase history section.
4. Cancel the auto payment (click the red circle button near the subscription you want to cancel).

This instruction may help:

To cancel the auto-renewable subscription for purchases made in an online store, you’ll have to do it in the store itself:

To get a refund for a purchase made on our website, please contact us at support@keepsolid.com

To get a refurnd for a purchase made in an online store:

App Store - https://support.apple.com/en-us/HT204084
Google Play - https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
Microsoft Store - sign in to your Microsoft Account via https://account.microsoft.com/ from the top menu bar, select Payment & billing > Order history > navigate to the app you want to be refunded, and select 'Request a refund'.

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